DELIVERY & SHIPPING

Shipping Carriers

We have established partnerships with a network of top international logistics providers, including FedEx and UPS Freight, to ensure efficient and secure cross-border shipping for all orders.

Note: Once your order is dispatched, you will receive an email with the specific carrier information and exclusive tracking link, allowing you to monitor the parcel's journey at any time.

Delivery Coverage

Our delivery services primarily cover countries and regions in North America, Europe, and Australia. You can check the availability of delivery to your location in real-time during the checkout process.

If your region is not listed in the optional delivery areas, you may send an email to our official customer service mailbox to inquire about the corresponding delivery solutions and details.

Delivery Restrictions: Due to carrier service scope and regulations, we cannot deliver to Hawaii, Alaska, Guam, Puerto Rico, the U.S. Virgin Islands, as well as PO boxes, APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. Please confirm the validity of your delivery address before placing an order.

Shipping Fees

We offer free international shipping for all orders to regions including North America, Australia, and Europe. There is no minimum purchase requirement, no additional shipping charges, and no hidden fees throughout the process, effectively reducing your procurement costs.

For regions outside the above scope, you can contact our official customer service mailbox to confirm whether you need to pay for long-distance delivery and the specific fee standards.

Sales Tax & Shipping-Related Taxes

There are no hidden fees for any order. The product price already includes sales tax and various shipping-related taxes, truly realizing "what you see is what you pay". The amount you pay at checkout is the final amount due, with no subsequent additional charges.

Order Processing & Production Model

In line with the concept of environmental sustainability, POVIMO adopts a made-to-order, zero-inventory production model. We avoid inventory backlogs and commodity waste; all products are custom-produced after an order is placed, reducing resource consumption and carbon emissions from the source.

After your order is confirmed and paid, production scheduling and preliminary preparation will be completed within 1-3 business days. During peak periods (holidays, large-scale promotions), scheduling time may be slightly extended. We will keep you updated on order progress via email in real-time so you can track production dynamics at any time.

Estimated Delivery Time

Important Reminders

  • The total delivery cycle = order preparation & production time + international shipping time, with an overall estimated cycle of 25 days (there may be a 3-5 day fluctuation due to differences in regional logistics efficiency; specific status is subject to carrier tracking information).
  • Products are not in stock; the styles displayed on the page are custom models, and the actual delivery cycle is based on the combined time of production and shipping.
  • Requests for expedited production or delivery address changes must be submitted to customer service within 24 hours after order payment; requests received beyond this time frame cannot be processed.

Order Tracking

Once your order is produced and handed over to the logistics carrier, you will receive an email notification immediately. The email will clearly indicate the specific carrier name, tracking number, and query portal. You can track the parcel's shipping trajectory and estimated delivery time in real-time through the logistics inquiry channel on our official website or by directly redirecting to the carrier's official platform.

Missing or Lost Parcel Handling

We are responsible for the entire delivery process of every order. If there is an abnormality in your parcel's shipping, you can follow these steps:

1. Initial Troubleshooting

  • Verify that the delivery address in your order confirmation email is accurate.
  • Check common delivery locations such as porches, mailboxes, community parcel lockers, and garages, and consult neighbors, property staff, or family members living with you.
  • Contact the carrier customer service specified in the email with your tracking number to verify the specific delivery status of the parcel.

2. Official Investigation Application

If you still cannot locate the parcel within 24 hours after completing the initial troubleshooting, please send an email to our official service mailbox service@povimo.com within 7 days after the estimated delivery date. The email must include your order number and a brief description of the situation, and we will immediately initiate the official investigation process.

3. Lost Parcel Compensation Plan

Once the carrier confirms that the parcel is lost or misdelivered, we will provide you with two solutions:

  • Free re-customization and reshipment of the same product
  • Full refund to your original payment account
Important Note: Claims submitted more than 7 days after the parcel is marked as "delivered" by the logistics status will be beyond the investigation time limit of both the carrier and POVIMO, and we will be unable to process them. We appreciate your understanding.

Quick Answers to Popular Question

What If Theft Is Suspected?

If you believe your package may have been stolen after delivery:
Please file a report with your local police department for documentation.
If applicable, share the case number with us — we’ll assess the situation and do our best to support you.

How do I return a product?

Returns & Exchanges: Items must be returned within 90 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

What if I have additional questions or comments?

If you have any questions, please contact our customer service line attel:+1 8262253590or email service@povimo.com