Delivery & Shipping

At Povimo, comfort starts from the moment you order. We’re committed to a smooth, transparent experience from checkout to chair-time.
Shipping methods depend on the item type: smaller items ship via Standard Delivery, select furniture via Threshold Delivery, and larger pieces via full-service In-Home Delivery. If your order includes multiple shipping methods, applicable charges (including those for deliveries outside the contiguous U.S. and Canada) will be combined. Available delivery options will be shown at checkout.

  • Shipping Carrier

    SHIPPING CARRIERWe will work with companies like FedEx and UPS Freight to provide the fastest and safest delivery service.

  • Shipping Coverage

    We ship worldwide — straight from our U.S. warehouse to your doorstep. Whether you're in North America, Europe, Asia, or beyond, comfort will find its way to you.Due to shipping restrictions from our carrier partners, our products cannot ship to Hawaii, Alaska, Guam, Puerto Rico, Virgin Islands, P.O. boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office). 

  • Shipping Fees

    Shipping is always on us.Every order includes free international shipping — no minimums, no surprise fees.

  • Sales & Transportation Taxes

    No hidden charges.All sales tax and transportation-related fees are included in the product price. What you see is what you pay.

  • Order Processing

    Orders are typically processed within 1–3 business days.Note:During peak periods (holidays, promotions), processing may take slightly longer — but we’ll keep you informed every step of the way.

  • Estimated Delivery Times

    3–7 business days\7–12 business days\10–20 business days,Delivery times may vary slightly based on your location and local carrier performance.Please note that as custom-made products require time to produce, delivery may take approximately 30 to 45 business days.

  • Order Tracking

    Once your order ships, you'll receive a tracking number via email.You can track your package anytime through our website or directly on the carrier’s platform.

  • Lost or Missing Packages

    We stand behind every delivery — and we're here to help if something goes wrong.If your tracking shows “Delivered” but you haven’t received your package.

    1. Confirm your shipping address in the confirmation email.
    2. Check all potential drop-off spots: porch, mailbox, lobby, garage, etc.
    3. Ask neighbors, building staff, or household members.
    4. Contact the carrier with your tracking number for more details.
      If your package is still missing after 24 hours, email us at service@povimo.com within 7 days of the marked delivery date. Please include your order number and a brief explanation.

  • If Your Package Is Confirmed Lost

    Once the carrier confirms the package is lost or misdelivered, we’ll offer:A free replacement, orA full refund to your original payment method.Note: We cannot assist with claims reported more than 7 days after the package is marked “Delivered.”

Quick Answers to Popular Question

What If Theft Is Suspected?

If you believe your package may have been stolen after delivery:
Please file a report with your local police department for documentation.
If applicable, share the case number with us — we’ll assess the situation and do our best to support you.

How do I return a product?

Returns & Exchanges: Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

What if I have additional questions or comments?

If you have any questions, please contact our customer service line at1 (826) 225-3590or email service@povimo.com