Instructions on White Glove Service

When you choose our furniture, you're not just selecting premium pieces — you're choosing a seamless, worry-free experience from start to finish. That’s why we offer trusted white glove service, ensuring your furniture is delivered and set up with the same care, precision, and craftsmanship that define its design.

  • White Glove Delivery Service Process

    • Step 1: Share Your Details
      Submit your delivery information, including:Zip code,Preferred delivery date and time,Delivery address,Item type,Your name, email, and phone number,This helps us coordinate the most efficient and accurate delivery service for your location and product type.
    • Step 2: Receive a Quote
      Once we receive your details, we’ll send you a customized delivery quote by email. This includes pricing for white glove service and estimated delivery time based on item availability.
    • Step 3: Compare & Choose
      You can then review the quote and choose whether to proceed with White Glove Service, or explore other delivery options.

  • What’s Included in White Glove Delivery

    • Professional Unpacking: All items are carefully unboxed and inspected.
    • Assembly: Our trained delivery team assembles your furniture as needed.
    • In-Room Placement: Items are placed in the room of your choice.
    • Cleanup: All packaging and debris are removed from your space.
    • Note: This service covers furniture, large décor, uniquely shaped or fragile items. It does not include lighting, mirrors, wall art, or any electrical installations.

  • What to Prepare Before Delivery

    • Ensure all furniture can fit through doorways, elevators, staircases, and hallways.
    • Clear the space where the furniture will be placed. Our team is not permitted to move or dispose of your existing furniture.
    • If you live in a building that requires a Certificate of Insurance, please notify us after placing your order.

  • Scheduling & Delivery Timing

    • In Stock Items: We will contact you within 14 business days of purchase to schedule delivery.
    • Backordered or Deferred Delivery: Delivery will be scheduled once all items are available in our warehouse.

  • On Delivery Day

    • An adult (18+) must be present to receive and inspect the items.
    • Our team will complete setup and remove all packaging.

  • Precautions

    • Any fees associated with the white glove service are charged by third-party providers and are not affiliated with Povimo. We only charge for the product itself—no additional service fees apply on our end.
    • If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.

Have more questions? Click below to learn more.

FAQs