FAQs
Products & Usage
Can I purchase all your products online?
Most of our products and customization options are available for online purchase. We offer daily design consultations—please call 1 (826) 225-3590 or email us at service@povimo.com to explore hundreds of beautiful fabrics and finishes, or discover our one-of-a-kind furniture pieces.
What kinds of products does Povimo offer?
We currently offer ergonomic office chairs, home recliners, genuine leather sofas, solid wood bookcases, premium desks, table lamps, and more—each thoughtfully designed for comfort, durability, and timeless style.
Do I need to assemble the products myself?
Some of our items come fully assembled, but our chairs do require minimal setup. All necessary tools and easy-to-follow instructions are included.
Are there any special usage considerations for your products?
Most Povimo chairs support up to 400 lbs. Please refer to the product detail pages for specific weight limits. For leather care, avoid using alcohol or harsh chemical cleaners.
How do I care for my purchased item?
Each product on our online store includes care and maintenance instructions. Visit the individual product page or our website’s Care Guide for detailed care information.
How accurate are the colors shown on your website?
We do our best to ensure that product colors appear as accurately as possible. However, we can't guarantee that your monitor will display colors with complete accuracy. Thank you for your understanding.
Where are your products made?
Our products are sourced globally—from Asia to Italy, Canada, and even the U.S. Our buyers are always on the lookout to bring you the most unique items from around the world.
Orders & Payment
How is sales tax calculated on my order?
All applicable taxes are covered by us.
Regardless of your shipping address, you will not be charged any additional tax. The total price at checkout includes all required sales taxes, which are fully paid by our company. This applies even if your region typically imposes tax on purchases, shipping, or handling.
Note: Gift card purchases are not taxed—our company covers the cost.
What payment methods do you accept?
We accept major credit cards, PayPal, and financing options through Affirm.
Can I use financing?
Yes, eligible U.S. customers aged 18 or older can choose financing at checkout. Visit the Financing page on our website for more details.
When will I be charged for my order?
You will be charged at the time of purchase. Debit card payments may appear as a pending charge until the transaction is finalized. Most in-stock items ship within 1 to 5 business days. If an item is out of stock, an estimated ship date will be displayed at checkout and emailed to you.
Can I change or cancel my order after payment?
If your order hasn’t shipped yet, please contact us as soon as possible! We’ll do our best to accommodate changes.
Shipping & Delivery
How much does shipping cost?
We currently offer free standard shipping to the U.S., Canada, Australia, and the U.K.
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can also contact our customer service team or click "Track My Order" on our website.
Do you ship outside the U.S.? What’s the delivery time?
Yes, we ship internationally from our U.S. warehouses for faster delivery.
U.S. standard shipping: 3–7 business days
International shipping: 2–4 weeks
Custom orders: 30–45 business days
Visit the “Delivery & Shipping” page for more details.
Do I need to be home to receive my delivery?
Yes, someone 18 or older must be present to receive and inspect the furniture upon delivery.
Returns & Warranty
What is your return/exchange policy?
You have 30 days from the date of delivery to request a return. Please inspect your items upon receipt. Returned items must be in original condition with all packaging, tags, and receipts. A 15% restocking fee will be deducted from your refund. Refunds will be issued to the original form of payment and reflect any discounts or promotions.
Orders for out-of-stock or unshipped items can be canceled. In-stock items typically ship within 24–48 hours and cannot be canceled once shipped.
See our Returns & Exchanges page for full details.
What if the item I receive doesn’t match what I saw online or in-store?
Many of our items are crafted by hand and feature natural materials like reclaimed wood and metals. Variations such as irregular distressing, occasional oxidation, or color differences are part of the product’s charm and are not considered defects.
What if my item is damaged?
All shipments are made under a shipping contract, meaning the risk of loss passes to you once your item is handed over to the carrier. If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the issue.
How long is the product warranty?
For full warranty details, visit our Warranty page.
Account & Customer Service
Do I need to create an account? What are the benefits?
No account is required to shop online. However, having an account offers a faster checkout and a more personalized shopping experience.
Is my personal information secure?
Absolutely. All your personal data is encrypted using Secure Socket Layer (SSL) technology, protecting your credit card, name, and address from being read over the Internet. We do not share customer information with third parties. All our payment and data systems are PCI-compliant and regularly tested for security.
How can I reach customer service?
You can email us at service@povimo.com or call +1 (826) 225-3590.
What are your customer service hours?
Phone Support: Monday–Sunday, 9:00 AM – 5:00 PM (MST)
Email Support: 7 days a week – we aim to respond within 24 hours