RETURNS & EXCHANGES

We strive to ensure your satisfaction with every purchase. All items undergo rigorous quality inspection before shipping. Please inspect your order upon delivery and retain original packaging if you may need to return or exchange items.

We cover return costs for defective items or transit damage. For returns/cancellations due to personal preference, customers bear shipping costs (especially for large furniture due to high delivery fees).

1. Order Cancellation

• Customized items: Not eligible for cancellation
• Non-customized items:
  • Free cancellation within 24 hours of order placement
  • Cancelable (still free) after 24 hours if the item has not shipped (in-stock items typically ship within 24–48 hours)
  • Non-cancelable once shipped; you may refuse delivery, but return shipping fees apply: $100/item (FedEx) or $300/item (truck delivery)

2. 90-Day Return Policy

2.1 Basic Rules

• Returns must be initiated within 90 days of receipt (contact customer service/sales team)
• Items must be in original condition (with all packaging, tags, and receipt)
• 15% restocking fee will be deducted from refunds (applied to all returns)
• Refunds are issued via the original payment method (reflecting any discounts/promotions at purchase)

2.2 Return Location

• Most items: Return only to our warehouse
• Accessories: May be returned to your local store

2.3 Proof of Purchase Required

Valid proof includes: E-receipt, Original packing slip, Order number (required for all exchanges/credits/refunds, including sales tax)

2.4 Inspection & Refund Notes

• Returned items are inspected upon arrival; eligible returns are refunded/exchanged at original purchase price
• Shipping/delivery fees are non-refundable (except for manufacturing defects or transit damage)
• We reserve the right to decline returns for items damaged due to misuse or customer negligence (not in like-new condition)
• Original packaging/pallet is mandatory – returns/exchanges will not be accepted without it

3. Non-Returnable/Non-Refundable Items

• Customized items
• Items marked "Non-Returnable" on the product page
• Items discounted due to quality issues
• Items returned without prior authorization (will be rejected and no refund issued)

4. Risk of Loss

• Risk of loss and title transfer to you once items are delivered to the carrier (shipment contract terms)
• For purchase order transactions: FOB shipping dock terms override conflicting purchase order terms
• Inspect items carefully on delivery – note all damage on delivery receipt and report immediately
• Unrecorded delivery damage is deemed post-delivery and not covered by warranty
• Shipping damage claims must be reported within 90 days of delivery (after which defects/variances are considered accepted)