1. Customized items are not eligible for cancellation.For non-customized orders, you can cancel for free within 24 hours after you place the order.
2. You may cancel your order free of charge within 24 hours. After that, cancellations are still possible as long as the item has not shipped. In-stock items typically ship within 24–48 hours, after which cancellation is no longer available.
3. Once your order has shipped, it can no longer be canceled. However, you may refuse delivery upon arrival. Please note that in this case, return shipping fees will apply—$100 per item for FedEx deliveries and $300 per item for truck deliveries.

1. You have 30 days from the date of receipt to initiate a return through our customer service or sales team. Please inspect your item(s) upon delivery—returns must be in original condition, with all packaging materials, tags, and your receipt retained.
2. Returns are accepted at our warehouse only, except for accessories, which may be returned to your local store. All returns are subject to a 15% restocking fee, deducted from your refund.
3. Refunds will be issued in the original form of payment and will reflect any discounts or promotions applied at the time of purchase.

1. Proof of purchase is required for all exchanges, credits, or refunds, including any applicable sales tax. We accept the following as valid proof of purchase:E-receipt\Original packing slip\Order number.
2. Returned items will be inspected upon arrival. Eligible returns will be refunded or exchanged based on the original purchase price. Please note that shipping and delivery fees are non-refundable, except in cases of manufacturing defects or transit damage.
3. We reserve the right to decline returns or exchanges for items not in like-new condition due to misuse or customer-caused damage.
4. Please retain the original packaging and pallet until you are certain the Povimo product is right for you. Returns or exchanges cannot be accepted without the original packaging.

1. Customized items
2. Items marked“Non-Returnable”on the product page
3. Items that are indicated to be sold at a discount due to quality issues
4. Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our warehouse.

1. All purchases are made under a shipment contract, meaning risk of loss and title pass to you once we deliver the item to the carrier. If your order is placed using a purchase order, the shipping terms of FOB shipping dock will override any conflicting terms in your purchase order.
2. Please inspect your item carefully upon delivery. Any damage must be clearly noted on the delivery receipt and reported to us immediately. Damage that is not recorded at the time of delivery will be considered as occurring after delivery and therefore not covered under warranty.
3. Claims for shipping-related damage must be reported within 30 days of delivery. After this period, all defects or variances will be deemed accepted and the item will no longer be eligible for return or exchange.